package main import ( "encoding/json" "flag" "fmt" "os" "path/filepath" "git.iwork-ai.com/xdc/iqudo-top1/internal/config" "git.iwork-ai.com/xdc/iqudo-top1/internal/database" "git.iwork-ai.com/xdc/iqudo-top1/internal/logger" "git.iwork-ai.com/xdc/iqudo-top1/internal/model" "go.uber.org/zap" "gorm.io/datatypes" "gorm.io/gorm" ) type fieldDefinition struct { Key string Name string SourcePath string Type string Required bool Options []string Validation map[string]interface{} } type nodeDefinition struct { Key string Type string Title string Content string Config map[string]interface{} } type edgeDefinition struct { Source string Target string Condition map[string]interface{} Priority int } func main() { configDir := flag.String("config-dir", "configs", "configuration directory") environment := flag.String("env", "", "runtime environment") scriptFile := flag.String("script-file", filepath.Join("..", "docs", "症状-疾病-话术.json"), "pet script knowledge JSON file") flag.Parse() cfg, err := config.Load(config.LoadOptions{Environment: *environment, ConfigDir: *configDir}) if err != nil { fmt.Fprintf(os.Stderr, "load configuration: %v\n", err) os.Exit(1) } log, err := logger.New(cfg.App.Env, cfg.App.Name+"-seed") if err != nil { fmt.Fprintf(os.Stderr, "create logger: %v\n", err) os.Exit(1) } defer log.Sync() db, err := database.Open(cfg.Database, log) if err != nil { log.Fatal("connect database", zap.Error(err)) } if err := seed(db, *scriptFile); err != nil { log.Fatal("seed pet doctor scenario", zap.Error(err)) } log.Info("pet doctor scenario is ready") } func seed(db *gorm.DB, scriptFile string) error { return db.Transaction(func(tx *gorm.DB) error { tenant, user, err := seedOwner(tx) if err != nil { return err } scenario, err := seedScenario(tx, tenant.ID, user.ID) if err != nil { return err } if err := seedFields(tx, tenant.ID, scenario.ID); err != nil { return err } if err := seedInputSchema(tx, tenant.ID, scenario.ID); err != nil { return err } if err := seedRulesAndOutput(tx, tenant.ID, scenario.ID); err != nil { return err } if err := resetPetKnowledge(tx, tenant.ID, scenario.ID); err != nil { return err } if err := importPetScripts(tx, tenant.ID, scenario.ID, scriptFile); err != nil { return err } if err := seedSOP(tx, tenant.ID, user.ID, scenario.ID); err != nil { return err } return nil }) } func seedOwner(tx *gorm.DB) (model.Tenant, model.User, error) { var tenant model.Tenant if err := tx.Where("slug = ?", "default").First(&tenant).Error; err != nil { return tenant, model.User{}, fmt.Errorf("find default tenant: %w", err) } var user model.User if err := tx.Table("users u").Select("u.*").Joins("JOIN tenant_members tm ON tm.user_id = u.id").Joins("JOIN roles r ON r.id = tm.role_id").Where("tm.tenant_id = ? AND r.code = ? AND u.status = ?", tenant.ID, "admin", "active").Order("u.id").First(&user).Error; err != nil { return tenant, user, fmt.Errorf("find administrator: %w", err) } return tenant, user, nil } func seedScenario(tx *gorm.DB, tenantID, userID uint64) (model.Scenario, error) { var scenario model.Scenario err := tx.Where("tenant_id = ? AND name = ?", tenantID, "宠物医生问诊问药").FirstOrCreate(&scenario, model.Scenario{ TenantID: tenantID, Name: "宠物医生问诊问药", CreatedBy: userID, }).Error if err != nil { return scenario, fmt.Errorf("find or create scenario: %w", err) } updates := map[string]interface{}{ "industry": "宠物医疗", "role_name": "宠物医生、助理、客服", "goal": "标准化收集宠物基本信息、主诉和病史,优先识别急症,在医生评估前提供安全且一致的沟通指引。", "trigger_text": "宠物主人通过门店、电话或在线渠道咨询症状、检查、用药或是否需要就医时进入本场景。", "visibility": "tenant", "status": "active", } if err := tx.Model(&scenario).Updates(updates).Error; err != nil { return scenario, fmt.Errorf("update scenario: %w", err) } return scenario, nil } func seedFields(tx *gorm.DB, tenantID, scenarioID uint64) error { definitions := petFieldDefinitions() keys := make([]string, 0, len(definitions)) for index, definition := range definitions { keys = append(keys, definition.Key) options, _ := json.Marshal(definition.Options) if definition.Options == nil { options = []byte(`[]`) } validation, _ := json.Marshal(definition.Validation) if definition.Validation == nil { validation = []byte(`{}`) } var field model.ScenarioField attributes := map[string]interface{}{ "tenant_id": tenantID, "scenario_id": scenarioID, "field_name": definition.Name, "source_path": definition.SourcePath, "field_type": definition.Type, "required": definition.Required, "options": datatypes.JSON(options), "validation": datatypes.JSON(validation), "sort_order": index, } err := tx.Where("scenario_id = ? AND field_key = ?", scenarioID, definition.Key).Assign(attributes).FirstOrCreate(&field, model.ScenarioField{FieldKey: definition.Key}).Error if err != nil { return fmt.Errorf("seed field %s: %w", definition.Key, err) } } return tx.Where("tenant_id = ? AND scenario_id = ? AND field_key NOT IN ?", tenantID, scenarioID, keys).Delete(&model.ScenarioField{}).Error } func seedInputSchema(tx *gorm.DB, tenantID, scenarioID uint64) error { fields := make([]model.ScenarioField, 0) if err := tx.Where("tenant_id = ? AND scenario_id = ?", tenantID, scenarioID).Order("sort_order,id").Find(&fields).Error; err != nil { return err } items := make([]map[string]interface{}, 0, len(fields)) for _, field := range fields { items = append(items, map[string]interface{}{"key": field.FieldKey, "name": field.FieldName, "type": field.FieldType, "source_path": field.SourcePath, "required": field.Required, "options": json.RawMessage(field.Options), "validation": json.RawMessage(field.Validation)}) } raw, _ := json.Marshal(map[string]interface{}{"fields": items}) return tx.Model(&model.Scenario{}).Where("id = ? AND tenant_id = ?", scenarioID, tenantID).Update("input_schema", datatypes.JSON(raw)).Error } func petFieldDefinitions() []fieldDefinition { return []fieldDefinition{ {Key: "order_id", Name: "订单号", Type: "text", SourcePath: "order.id"}, {Key: "customer_name", Name: "客户称呼", Type: "text", SourcePath: "customer.name"}, {Key: "product_ids", Name: "订单商品 ID", Type: "array", SourcePath: "order.items[*].product_id"}, {Key: "product_names", Name: "订单商品名称", Type: "array", SourcePath: "order.items[*].product_name"}, {Key: "product_images", Name: "订单商品图片", Type: "array", SourcePath: "order.items[*].image_url"}, {Key: "input_symptom_tags", Name: "商品症状标签", Type: "array", SourcePath: "order.items[*].symptom_tags[*]"}, {Key: "pet_name", Name: "宠物名称", Type: "text", SourcePath: "pet.name", Validation: map[string]interface{}{"max_length": 50}}, {Key: "pet_type", Name: "宠物种类", Type: "select", SourcePath: "pet.species", Options: []string{"犬", "猫", "其他"}}, {Key: "pet_age", Name: "宠物年龄", Type: "text", Validation: map[string]interface{}{"max_length": 30}}, {Key: "pet_weight", Name: "宠物体重(kg)", Type: "number", Validation: map[string]interface{}{"min": 0.1, "max": 200}}, {Key: "pet_sex", Name: "宠物性别", Type: "select", Options: []string{"公", "母", "未知"}}, {Key: "confirmed_symptoms", Name: "客户确认症状", Type: "array", Required: true}, {Key: "confirmed_diseases", Name: "确认疾病分型", Type: "array", Required: true}, } } func seedKnowledgeGraph(tx *gorm.DB, tenantID, scenarioID uint64) error { definitions := map[string]struct { name string typeName string content map[string]interface{} }{ "consultation_boundary": {name: "线上问诊边界", typeName: "guidance", content: map[string]interface{}{ "standard_copy": "线上沟通用于收集信息和判断紧急程度,不能替代体格检查、检验和影像检查。医生需要结合完整病史及检查结果后才能给出诊断和治疗方案。", "forbidden_copy": "不要仅凭文字、照片或单个症状作出确定诊断,也不要承诺某种处理一定有效。", "risk_note": "信息不完整、症状持续加重或无法准确观察时,应建议尽快到院评估。", }}, "emergency_guidance": {name: "急症红旗征象", typeName: "guidance", content: map[string]interface{}{ "standard_copy": "出现呼吸困难、持续出血、抽搐或意识异常、严重外伤、无法排尿、持续呕吐或干呕、剧烈疼痛、腹部明显膨大、疑似中暑、无法站立、误食毒物或异物等情况时,应立即建议就近急诊或转诊,并提前联系接诊机构。", "forbidden_copy": "不要承诺在家观察一定安全;不要在线给出能够替代急诊检查的判断。", "risk_note": "急症分支优先级最高,不得因继续询问常规病史而延误就医。", }}, "medication_safety": {name: "问诊用药安全原则", typeName: "guidance", content: map[string]interface{}{ "standard_copy": "用药需要结合物种、年龄、体重、既往病史、正在使用的药物和必要检查,由宠物医生评估后确定。请勿自行增加剂量、混用药物或使用人用药。", "forbidden_copy": "未完成医生评估前,不给出具体处方药名称、剂量和疗程承诺。", "risk_note": "对乙酰氨基酚、布洛芬等常见人用药可能对宠物造成严重伤害;如已误服,应按急症处理。", }}, "safety_net": {name: "观察与复诊提示", typeName: "guidance", content: map[string]interface{}{ "standard_copy": "请按医生要求记录精神、食欲、饮水、排尿、排便、呕吐次数及症状变化。若症状加重、出现新的急症表现,或在医生建议的观察时间内未改善,应尽快复诊。", "forbidden_copy": "不要用固定天数替代医生根据病情给出的复诊时间,也不要因一次短暂好转自行停药。", "risk_note": "离开本次沟通前,应让宠物主人复述下一步安排和需要立即就医的触发条件。", }}, "soft_stool": {name: "软便", typeName: "symptom", content: map[string]interface{}{"label": "soft_stool"}}, "poor_appetite": {name: "食欲下降", typeName: "symptom", content: map[string]interface{}{"label": "poor_appetite"}}, "ask_stool": {name: "软便追问话术", typeName: "copy", content: map[string]interface{}{"template": "{{input.customer_name}}您好,想了解一下{{input.pet_name}}近期排便的频率和形态,是否伴随呕吐、精神变差或便中带血?"}}, "recommend_gut": {name: "肠胃护理推荐话术", typeName: "copy", content: map[string]interface{}{"template": "结合{{input.pet_name}}目前的表现,可以先向您介绍肠胃护理方向的产品和日常喂养注意事项,具体用药仍需宠物医生评估。"}}, "gi_discomfort": {name: "肠胃不适风险", typeName: "disease", content: map[string]interface{}{"risk_level": "normal", "label": "gi_discomfort"}}, "parasite_risk": {name: "寄生虫风险", typeName: "disease", content: map[string]interface{}{"risk_level": "medium", "label": "parasite_risk"}}, } index := 0 for key, definition := range definitions { content, _ := json.Marshal(definition.content) row := model.KnowledgeItem{TenantID: tenantID, ScenarioID: scenarioID, ItemKey: key, Name: definition.name, Type: definition.typeName, Content: datatypes.JSON(content), Status: "active", SortOrder: index} if err := tx.Where("tenant_id = ? AND scenario_id = ? AND item_key = ?", tenantID, scenarioID, key).Assign(row).FirstOrCreate(&row).Error; err != nil { return fmt.Errorf("seed knowledge item %s: %w", key, err) } index++ } relations := []struct{ from, relation, to string }{ {"soft_stool", "recommended_copy", "ask_stool"}, {"soft_stool", "recommended_copy", "recommend_gut"}, {"soft_stool", "possible_disease", "gi_discomfort"}, {"soft_stool", "possible_disease", "parasite_risk"}, {"poor_appetite", "recommended_copy", "recommend_gut"}, {"poor_appetite", "possible_disease", "gi_discomfort"}, } ids := map[string]uint64{} var items []model.KnowledgeItem if err := tx.Where("tenant_id = ? AND scenario_id = ?", tenantID, scenarioID).Find(&items).Error; err != nil { return err } for _, item := range items { ids[item.ItemKey] = item.ID } for order, relation := range relations { fromID, fromOK := ids[relation.from] toID, toOK := ids[relation.to] if !fromOK || !toOK { return fmt.Errorf("knowledge relation references missing item: %s -> %s", relation.from, relation.to) } row := model.KnowledgeRelation{TenantID: tenantID, ScenarioID: scenarioID, FromKnowledgeID: fromID, RelationType: relation.relation, ToKnowledgeID: toID, Condition: datatypes.JSON([]byte(`{}`)), SortOrder: order} if err := tx.Where("scenario_id = ? AND from_knowledge_id = ? AND relation_type = ? AND to_knowledge_id = ?", scenarioID, fromID, relation.relation, toID).Assign(row).FirstOrCreate(&row).Error; err != nil { return fmt.Errorf("seed knowledge relation: %w", err) } } return nil } func seedRulesAndOutput(tx *gorm.DB, tenantID, scenarioID uint64) error { rule := model.ScenarioRule{TenantID: tenantID, ScenarioID: scenarioID, RuleKey: "derive-matched-symptoms", Name: "从商品标签提取症状", Condition: datatypes.JSON([]byte(`{"field":"input.input_symptom_tags","operator":"exists"}`)), Actions: datatypes.JSON([]byte(`[{"operation":"set","field":"matched_symptoms","value_from":"input.input_symptom_tags"}]`)), Priority: 100, Status: "active"} if err := tx.Where("scenario_id = ? AND rule_key = ?", scenarioID, rule.RuleKey).Assign(rule).FirstOrCreate(&rule).Error; err != nil { return err } out := map[string]interface{}{"fields": []map[string]interface{}{ {"key": "matched_symptoms", "name": "命中症状", "type": "array", "source": "derived", "source_field": "matched_symptoms"}, {"key": "product_names", "name": "订单商品", "type": "array", "source": "input", "source_field": "product_names"}, }} result := map[string]interface{}{"fields": []map[string]interface{}{ {"key": "recommended_products", "name": "成功推荐商品", "type": "array", "items": map[string]interface{}{"type": "object", "fields": []map[string]interface{}{ {"key": "product_id", "name": "商品 ID", "type": "string", "required": true}, {"key": "product_name", "name": "商品名称", "type": "string", "required": true}, {"key": "quantity", "name": "推荐数量", "type": "integer"}, }}}, {"key": "result_note", "name": "结果备注", "type": "text"}, }} outputRaw, _ := json.Marshal(out) resultRaw, _ := json.Marshal(result) return tx.Model(&model.Scenario{}).Where("id = ? AND tenant_id = ?", scenarioID, tenantID).Updates(map[string]interface{}{"output_schema": datatypes.JSON(outputRaw), "result_schema": datatypes.JSON(resultRaw)}).Error } func seedSOP(tx *gorm.DB, tenantID, userID, scenarioID uint64) error { var sop model.SOP err := tx.Where("tenant_id = ? AND scenario_id = ? AND name = ?", tenantID, scenarioID, "宠物问诊问药标准 SOP").FirstOrCreate(&sop, model.SOP{ TenantID: tenantID, ScenarioID: scenarioID, Name: "宠物问诊问药标准 SOP", CreatedBy: userID, }).Error if err != nil { return fmt.Errorf("find or create SOP: %w", err) } if err := tx.Model(&sop).Updates(map[string]interface{}{ "description": "根据订单商品携带的症状标签展示关联症状、话术和可能疾病,辅助销售完成商品推荐并记录结果。", "status": "published", }).Error; err != nil { return err } var version model.SOPVersion err = tx.Where("sop_id = ? AND tenant_id = ?", sop.ID, tenantID).Order("version DESC").First(&version).Error if err == gorm.ErrRecordNotFound { version = model.SOPVersion{TenantID: tenantID, SOPID: sop.ID, Version: 1, Status: "published", StartNodeKey: "start", CreatedBy: userID} if err := tx.Create(&version).Error; err != nil { return err } } else if err != nil { return err } var alreadySeeded int64 if err := tx.Model(&model.SOPNode{}).Where( "sop_version_id = ? AND node_key = ? AND JSON_UNQUOTE(JSON_EXTRACT(config, '$.seed_key')) = ?", version.ID, "start", "pet-doctor-v16-start-presentation-optional-pet", ).Count(&alreadySeeded).Error; err != nil { return err } if alreadySeeded > 0 { if err := tx.Model(&model.SOPVersion{}).Where("sop_id = ? AND id <> ?", sop.ID, version.ID).Update("status", "superseded").Error; err != nil { return err } return tx.Model(&version).Updates(map[string]interface{}{"status": "published", "start_node_key": "start"}).Error } nodes := petNodes() edges := petEdges() if err := tx.Where("sop_version_id = ?", version.ID).Delete(&model.SOPEdge{}).Error; err != nil { return err } if err := tx.Where("sop_version_id = ?", version.ID).Delete(&model.SOPNode{}).Error; err != nil { return err } for index, definition := range nodes { configJSON, _ := json.Marshal(definition.Config) node := model.SOPNode{ TenantID: tenantID, SOPVersionID: version.ID, NodeKey: definition.Key, Type: definition.Type, Title: definition.Title, Content: definition.Content, Config: datatypes.JSON(configJSON), PositionX: 0, PositionY: index * 120, } if err := tx.Create(&node).Error; err != nil { return fmt.Errorf("create node %s: %w", definition.Key, err) } } for _, definition := range edges { conditionJSON, _ := json.Marshal(definition.Condition) edge := model.SOPEdge{ TenantID: tenantID, SOPVersionID: version.ID, SourceNodeKey: definition.Source, TargetNodeKey: definition.Target, Condition: datatypes.JSON(conditionJSON), Priority: definition.Priority, } if err := tx.Create(&edge).Error; err != nil { return fmt.Errorf("create edge %s -> %s: %w", definition.Source, definition.Target, err) } } if err := tx.Model(&model.SOPVersion{}).Where("sop_id = ? AND id <> ?", sop.ID, version.ID).Update("status", "superseded").Error; err != nil { return err } if err := tx.Model(&version).Updates(map[string]interface{}{ "status": "published", "start_node_key": "start", }).Error; err != nil { return err } payload, _ := json.Marshal(map[string]interface{}{"scenario": "宠物医生问诊问药"}) return tx.Create(&model.AuditLog{ TenantID: tenantID, UserID: userID, Action: "seed", Resource: "sop", ResourceID: sop.ID, Payload: datatypes.JSON(payload), }).Error } func petNodes() []nodeDefinition { return []nodeDefinition{ {Key: "start", Type: "start", Title: "开始", Content: "确认订单和客户信息,使用开场话术开始沟通。", Config: map[string]interface{}{ "seed_key": "pet-doctor-v16-start-presentation-optional-pet", "presentation": map[string]interface{}{ "summary_field_keys": []string{"order_id", "customer_name", "pet_name", "pet_type"}, "item_field_keys": []string{"product_images", "product_names", "product_ids"}, "image_field_keys": []string{"product_images"}, "opening_title": "开场话术", "opening_template": "您好,{{input.customer_name}}。我是宠物健康顾问,看到您购买了{{input.product_names}},想回访了解一下使用情况,也了解一下宠物目前的身体状况。", }, }}, {Key: "pet_info", Type: "form", Title: "收集宠物信息", Content: "核对系统已带入的宠物信息,并根据客户回答补充名称、种类、年龄、体重和性别。", Config: map[string]interface{}{"field_keys": []string{"pet_name", "pet_type", "pet_age", "pet_weight", "pet_sex"}, "required_field_keys": []string{"pet_name", "pet_type"}}}, {Key: "symptom", Type: "knowledge", Title: "确认宠物症状与疾病", Content: "商品标签是系统推断的候选症状;请结合客户回答确认,并可从场景知识中补充其他伴随症状。", Config: map[string]interface{}{"knowledge_selector": map[string]interface{}{"derived_field": "matched_symptoms", "candidate_scope": "all", "knowledge_types": []string{"symptom"}, "relation_types": []string{"recommended_copy", "possible_disease"}, "relation_labels": map[string]string{"recommended_copy": "沟通话术", "possible_disease": "可能疾病"}}, "knowledge_collection": map[string]interface{}{"selection_title": "确认实际症状和疾病", "selection_hint": "系统推断项优先展示,也可搜索场景知识补充伴随症状", "steps": []map[string]interface{}{{"field_key": "confirmed_symptoms", "name": "客户确认症状", "root": true, "candidate_scope": "all", "knowledge_types": []string{"symptom"}, "required": true, "multiple": true}, {"field_key": "confirmed_diseases", "name": "确认疾病分型", "from_field": "confirmed_symptoms", "relation_type": "possible_disease", "required": true, "multiple": true}}}}}, {Key: "recommend_product", Type: "knowledge", Title: "推荐方案与商品", Content: "根据已确认的疾病分型,向客户讲解推荐话术、建议方案和可使用的商品。", Config: map[string]interface{}{"knowledge_selector": map[string]interface{}{"answer_field": "confirmed_diseases", "knowledge_types": []string{"disease"}, "relation_types": []string{"recommended_copy", "recommended_plan", "recommended_product"}, "relation_labels": map[string]string{"recommended_copy": "推荐话术", "recommended_plan": "建议方案", "recommended_product": "推荐商品"}}}}, {Key: "finish", Type: "finish", Title: "结束", Content: "本次话术执行完成,请保存最终推荐结果。", Config: map[string]interface{}{}}, } } func petEdges() []edgeDefinition { return []edgeDefinition{ {Source: "start", Target: "pet_info", Condition: map[string]interface{}{}}, {Source: "pet_info", Target: "symptom", Condition: map[string]interface{}{}}, {Source: "symptom", Target: "recommend_product", Condition: map[string]interface{}{}}, {Source: "recommend_product", Target: "finish", Condition: map[string]interface{}{}}, } }