392 lines
22 KiB
Go
392 lines
22 KiB
Go
package main
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import (
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"encoding/json"
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"flag"
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"fmt"
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"os"
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"path/filepath"
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"git.iwork-ai.com/xdc/iqudo-top1/internal/config"
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"git.iwork-ai.com/xdc/iqudo-top1/internal/database"
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"git.iwork-ai.com/xdc/iqudo-top1/internal/logger"
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"git.iwork-ai.com/xdc/iqudo-top1/internal/model"
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"go.uber.org/zap"
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"gorm.io/datatypes"
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"gorm.io/gorm"
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)
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type fieldDefinition struct {
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Key string
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Name string
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SourcePath string
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Type string
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Required bool
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Options []string
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Validation map[string]interface{}
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}
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type nodeDefinition struct {
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Key string
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Type string
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Title string
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Content string
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Config map[string]interface{}
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}
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type edgeDefinition struct {
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Source string
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Target string
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Condition map[string]interface{}
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Priority int
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}
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func main() {
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configDir := flag.String("config-dir", "configs", "configuration directory")
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environment := flag.String("env", "", "runtime environment")
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scriptFile := flag.String("script-file", filepath.Join("..", "docs", "症状-疾病-话术.json"), "pet script knowledge JSON file")
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flag.Parse()
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cfg, err := config.Load(config.LoadOptions{Environment: *environment, ConfigDir: *configDir})
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if err != nil {
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fmt.Fprintf(os.Stderr, "load configuration: %v\n", err)
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os.Exit(1)
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}
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log, err := logger.New(cfg.App.Env, cfg.App.Name+"-seed")
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if err != nil {
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fmt.Fprintf(os.Stderr, "create logger: %v\n", err)
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os.Exit(1)
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}
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defer log.Sync()
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db, err := database.Open(cfg.Database, log)
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if err != nil {
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log.Fatal("connect database", zap.Error(err))
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}
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if err := seed(db, *scriptFile); err != nil {
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log.Fatal("seed pet doctor scenario", zap.Error(err))
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}
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log.Info("pet doctor scenario is ready")
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}
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func seed(db *gorm.DB, scriptFile string) error {
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return db.Transaction(func(tx *gorm.DB) error {
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tenant, user, err := seedOwner(tx)
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if err != nil {
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return err
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}
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scenario, err := seedScenario(tx, tenant.ID, user.ID)
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if err != nil {
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return err
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}
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if err := seedFields(tx, tenant.ID, scenario.ID); err != nil {
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return err
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}
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if err := seedInputSchema(tx, tenant.ID, scenario.ID); err != nil {
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return err
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}
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if err := seedRulesAndOutput(tx, tenant.ID, scenario.ID); err != nil {
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return err
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}
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if err := resetPetKnowledge(tx, tenant.ID, scenario.ID); err != nil {
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return err
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}
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if err := importPetScripts(tx, tenant.ID, scenario.ID, scriptFile); err != nil {
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return err
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}
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if err := seedSOP(tx, tenant.ID, user.ID, scenario.ID); err != nil {
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return err
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}
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return nil
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})
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}
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func seedOwner(tx *gorm.DB) (model.Tenant, model.User, error) {
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var tenant model.Tenant
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if err := tx.Where("slug = ?", "default").First(&tenant).Error; err != nil {
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return tenant, model.User{}, fmt.Errorf("find default tenant: %w", err)
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}
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var user model.User
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if err := tx.Table("users u").Select("u.*").Joins("JOIN tenant_members tm ON tm.user_id = u.id").Joins("JOIN roles r ON r.id = tm.role_id").Where("tm.tenant_id = ? AND r.code = ? AND u.status = ?", tenant.ID, "admin", "active").Order("u.id").First(&user).Error; err != nil {
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return tenant, user, fmt.Errorf("find administrator: %w", err)
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}
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return tenant, user, nil
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}
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func seedScenario(tx *gorm.DB, tenantID, userID uint64) (model.Scenario, error) {
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var scenario model.Scenario
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err := tx.Where("tenant_id = ? AND name = ?", tenantID, "宠物医生问诊问药").FirstOrCreate(&scenario, model.Scenario{
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TenantID: tenantID, Name: "宠物医生问诊问药", CreatedBy: userID,
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}).Error
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if err != nil {
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return scenario, fmt.Errorf("find or create scenario: %w", err)
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}
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updates := map[string]interface{}{
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"industry": "宠物医疗", "role_name": "宠物医生、助理、客服",
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"goal": "标准化收集宠物基本信息、主诉和病史，优先识别急症，在医生评估前提供安全且一致的沟通指引。",
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"trigger_text": "宠物主人通过门店、电话或在线渠道咨询症状、检查、用药或是否需要就医时进入本场景。",
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"visibility": "tenant", "status": "active",
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}
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if err := tx.Model(&scenario).Updates(updates).Error; err != nil {
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return scenario, fmt.Errorf("update scenario: %w", err)
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}
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return scenario, nil
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}
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func seedFields(tx *gorm.DB, tenantID, scenarioID uint64) error {
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definitions := petFieldDefinitions()
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keys := make([]string, 0, len(definitions))
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for index, definition := range definitions {
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keys = append(keys, definition.Key)
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options, _ := json.Marshal(definition.Options)
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if definition.Options == nil {
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options = []byte(`[]`)
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}
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validation, _ := json.Marshal(definition.Validation)
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if definition.Validation == nil {
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validation = []byte(`{}`)
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}
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var field model.ScenarioField
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attributes := map[string]interface{}{
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"tenant_id": tenantID, "scenario_id": scenarioID, "field_name": definition.Name, "source_path": definition.SourcePath,
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"field_type": definition.Type, "required": definition.Required, "options": datatypes.JSON(options),
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"validation": datatypes.JSON(validation), "sort_order": index,
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}
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err := tx.Where("scenario_id = ? AND field_key = ?", scenarioID, definition.Key).Assign(attributes).FirstOrCreate(&field, model.ScenarioField{FieldKey: definition.Key}).Error
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if err != nil {
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return fmt.Errorf("seed field %s: %w", definition.Key, err)
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}
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}
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return tx.Where("tenant_id = ? AND scenario_id = ? AND field_key NOT IN ?", tenantID, scenarioID, keys).Delete(&model.ScenarioField{}).Error
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}
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func seedInputSchema(tx *gorm.DB, tenantID, scenarioID uint64) error {
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fields := make([]model.ScenarioField, 0)
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if err := tx.Where("tenant_id = ? AND scenario_id = ?", tenantID, scenarioID).Order("sort_order,id").Find(&fields).Error; err != nil {
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return err
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}
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items := make([]map[string]interface{}, 0, len(fields))
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for _, field := range fields {
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items = append(items, map[string]interface{}{"key": field.FieldKey, "name": field.FieldName, "type": field.FieldType, "source_path": field.SourcePath, "required": field.Required, "options": json.RawMessage(field.Options), "validation": json.RawMessage(field.Validation)})
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}
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raw, _ := json.Marshal(map[string]interface{}{"fields": items})
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return tx.Model(&model.Scenario{}).Where("id = ? AND tenant_id = ?", scenarioID, tenantID).Update("input_schema", datatypes.JSON(raw)).Error
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}
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func petFieldDefinitions() []fieldDefinition {
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return []fieldDefinition{
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{Key: "order_id", Name: "订单号", Type: "text", SourcePath: "order.id"},
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{Key: "customer_name", Name: "客户称呼", Type: "text", SourcePath: "customer.name"},
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{Key: "product_ids", Name: "订单商品 ID", Type: "array", SourcePath: "order.items[*].product_id"},
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{Key: "product_names", Name: "订单商品名称", Type: "array", SourcePath: "order.items[*].product_name"},
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{Key: "product_images", Name: "订单商品图片", Type: "array", SourcePath: "order.items[*].image_url"},
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{Key: "input_symptom_tags", Name: "商品症状标签", Type: "array", SourcePath: "order.items[*].symptom_tags[*]"},
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{Key: "pet_name", Name: "宠物名称", Type: "text", SourcePath: "pet.name", Validation: map[string]interface{}{"max_length": 50}},
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{Key: "pet_type", Name: "宠物种类", Type: "select", SourcePath: "pet.species", Options: []string{"犬", "猫", "其他"}},
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{Key: "pet_age", Name: "宠物年龄", Type: "text", Validation: map[string]interface{}{"max_length": 30}},
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{Key: "pet_weight", Name: "宠物体重（kg）", Type: "number", Validation: map[string]interface{}{"min": 0.1, "max": 200}},
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{Key: "pet_sex", Name: "宠物性别", Type: "select", Options: []string{"公", "母", "未知"}},
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{Key: "confirmed_symptoms", Name: "客户确认症状", Type: "array", Required: true},
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{Key: "confirmed_diseases", Name: "确认疾病分型", Type: "array", Required: true},
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}
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}
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func seedKnowledgeGraph(tx *gorm.DB, tenantID, scenarioID uint64) error {
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definitions := map[string]struct {
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name string
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typeName string
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content map[string]interface{}
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}{
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"consultation_boundary": {name: "线上问诊边界", typeName: "guidance", content: map[string]interface{}{
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"standard_copy": "线上沟通用于收集信息和判断紧急程度，不能替代体格检查、检验和影像检查。医生需要结合完整病史及检查结果后才能给出诊断和治疗方案。",
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"forbidden_copy": "不要仅凭文字、照片或单个症状作出确定诊断，也不要承诺某种处理一定有效。",
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"risk_note": "信息不完整、症状持续加重或无法准确观察时，应建议尽快到院评估。",
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}},
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"emergency_guidance": {name: "急症红旗征象", typeName: "guidance", content: map[string]interface{}{
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"standard_copy": "出现呼吸困难、持续出血、抽搐或意识异常、严重外伤、无法排尿、持续呕吐或干呕、剧烈疼痛、腹部明显膨大、疑似中暑、无法站立、误食毒物或异物等情况时，应立即建议就近急诊或转诊，并提前联系接诊机构。",
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"forbidden_copy": "不要承诺在家观察一定安全；不要在线给出能够替代急诊检查的判断。",
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"risk_note": "急症分支优先级最高，不得因继续询问常规病史而延误就医。",
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}},
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"medication_safety": {name: "问诊用药安全原则", typeName: "guidance", content: map[string]interface{}{
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"standard_copy": "用药需要结合物种、年龄、体重、既往病史、正在使用的药物和必要检查，由宠物医生评估后确定。请勿自行增加剂量、混用药物或使用人用药。",
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"forbidden_copy": "未完成医生评估前，不给出具体处方药名称、剂量和疗程承诺。",
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"risk_note": "对乙酰氨基酚、布洛芬等常见人用药可能对宠物造成严重伤害；如已误服，应按急症处理。",
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}},
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"safety_net": {name: "观察与复诊提示", typeName: "guidance", content: map[string]interface{}{
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"standard_copy": "请按医生要求记录精神、食欲、饮水、排尿、排便、呕吐次数及症状变化。若症状加重、出现新的急症表现，或在医生建议的观察时间内未改善，应尽快复诊。",
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"forbidden_copy": "不要用固定天数替代医生根据病情给出的复诊时间，也不要因一次短暂好转自行停药。",
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"risk_note": "离开本次沟通前，应让宠物主人复述下一步安排和需要立即就医的触发条件。",
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}},
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"soft_stool": {name: "软便", typeName: "symptom", content: map[string]interface{}{"label": "soft_stool"}},
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"poor_appetite": {name: "食欲下降", typeName: "symptom", content: map[string]interface{}{"label": "poor_appetite"}},
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"ask_stool": {name: "软便追问话术", typeName: "copy", content: map[string]interface{}{"template": "{{input.customer_name}}您好，想了解一下{{input.pet_name}}近期排便的频率和形态，是否伴随呕吐、精神变差或便中带血？"}},
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"recommend_gut": {name: "肠胃护理推荐话术", typeName: "copy", content: map[string]interface{}{"template": "结合{{input.pet_name}}目前的表现，可以先向您介绍肠胃护理方向的产品和日常喂养注意事项，具体用药仍需宠物医生评估。"}},
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"gi_discomfort": {name: "肠胃不适风险", typeName: "disease", content: map[string]interface{}{"risk_level": "normal", "label": "gi_discomfort"}},
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"parasite_risk": {name: "寄生虫风险", typeName: "disease", content: map[string]interface{}{"risk_level": "medium", "label": "parasite_risk"}},
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}
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index := 0
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for key, definition := range definitions {
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content, _ := json.Marshal(definition.content)
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row := model.KnowledgeItem{TenantID: tenantID, ScenarioID: scenarioID, ItemKey: key, Name: definition.name, Type: definition.typeName, Content: datatypes.JSON(content), Status: "active", SortOrder: index}
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if err := tx.Where("tenant_id = ? AND scenario_id = ? AND item_key = ?", tenantID, scenarioID, key).Assign(row).FirstOrCreate(&row).Error; err != nil {
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return fmt.Errorf("seed knowledge item %s: %w", key, err)
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}
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index++
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}
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relations := []struct{ from, relation, to string }{
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{"soft_stool", "recommended_copy", "ask_stool"}, {"soft_stool", "recommended_copy", "recommend_gut"},
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{"soft_stool", "possible_disease", "gi_discomfort"}, {"soft_stool", "possible_disease", "parasite_risk"},
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{"poor_appetite", "recommended_copy", "recommend_gut"}, {"poor_appetite", "possible_disease", "gi_discomfort"},
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}
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ids := map[string]uint64{}
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var items []model.KnowledgeItem
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if err := tx.Where("tenant_id = ? AND scenario_id = ?", tenantID, scenarioID).Find(&items).Error; err != nil {
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return err
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}
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for _, item := range items {
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ids[item.ItemKey] = item.ID
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}
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for order, relation := range relations {
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fromID, fromOK := ids[relation.from]
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toID, toOK := ids[relation.to]
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if !fromOK || !toOK {
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return fmt.Errorf("knowledge relation references missing item: %s -> %s", relation.from, relation.to)
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}
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row := model.KnowledgeRelation{TenantID: tenantID, ScenarioID: scenarioID, FromKnowledgeID: fromID, RelationType: relation.relation, ToKnowledgeID: toID, Condition: datatypes.JSON([]byte(`{}`)), SortOrder: order}
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if err := tx.Where("scenario_id = ? AND from_knowledge_id = ? AND relation_type = ? AND to_knowledge_id = ?", scenarioID, fromID, relation.relation, toID).Assign(row).FirstOrCreate(&row).Error; err != nil {
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return fmt.Errorf("seed knowledge relation: %w", err)
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}
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}
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return nil
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}
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func seedRulesAndOutput(tx *gorm.DB, tenantID, scenarioID uint64) error {
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rule := model.ScenarioRule{TenantID: tenantID, ScenarioID: scenarioID, RuleKey: "derive-matched-symptoms", Name: "从商品标签提取症状", Condition: datatypes.JSON([]byte(`{"field":"input.input_symptom_tags","operator":"exists"}`)), Actions: datatypes.JSON([]byte(`[{"operation":"set","field":"matched_symptoms","value_from":"input.input_symptom_tags"}]`)), Priority: 100, Status: "active"}
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if err := tx.Where("scenario_id = ? AND rule_key = ?", scenarioID, rule.RuleKey).Assign(rule).FirstOrCreate(&rule).Error; err != nil {
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return err
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}
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out := map[string]interface{}{"fields": []map[string]interface{}{
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{"key": "matched_symptoms", "name": "命中症状", "type": "array", "source": "derived", "source_field": "matched_symptoms"},
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{"key": "product_names", "name": "订单商品", "type": "array", "source": "input", "source_field": "product_names"},
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}}
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result := map[string]interface{}{"fields": []map[string]interface{}{
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{"key": "recommended_products", "name": "成功推荐商品", "type": "array", "items": map[string]interface{}{"type": "object", "fields": []map[string]interface{}{
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{"key": "product_id", "name": "商品 ID", "type": "string", "required": true},
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{"key": "product_name", "name": "商品名称", "type": "string", "required": true},
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{"key": "quantity", "name": "推荐数量", "type": "integer"},
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}}},
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{"key": "result_note", "name": "结果备注", "type": "text"},
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}}
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outputRaw, _ := json.Marshal(out)
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resultRaw, _ := json.Marshal(result)
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return tx.Model(&model.Scenario{}).Where("id = ? AND tenant_id = ?", scenarioID, tenantID).Updates(map[string]interface{}{"output_schema": datatypes.JSON(outputRaw), "result_schema": datatypes.JSON(resultRaw)}).Error
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}
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func seedSOP(tx *gorm.DB, tenantID, userID, scenarioID uint64) error {
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var sop model.SOP
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err := tx.Where("tenant_id = ? AND scenario_id = ? AND name = ?", tenantID, scenarioID, "宠物问诊问药标准 SOP").FirstOrCreate(&sop, model.SOP{
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TenantID: tenantID, ScenarioID: scenarioID, Name: "宠物问诊问药标准 SOP", CreatedBy: userID,
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}).Error
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if err != nil {
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return fmt.Errorf("find or create SOP: %w", err)
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}
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if err := tx.Model(&sop).Updates(map[string]interface{}{
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"description": "根据订单商品携带的症状标签展示关联症状、话术和可能疾病，辅助销售完成商品推荐并记录结果。",
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"status": "published",
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}).Error; err != nil {
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return err
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}
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var version model.SOPVersion
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err = tx.Where("sop_id = ? AND tenant_id = ?", sop.ID, tenantID).Order("version DESC").First(&version).Error
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if err == gorm.ErrRecordNotFound {
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version = model.SOPVersion{TenantID: tenantID, SOPID: sop.ID, Version: 1, Status: "published", StartNodeKey: "start", CreatedBy: userID}
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if err := tx.Create(&version).Error; err != nil {
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return err
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}
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} else if err != nil {
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return err
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}
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var alreadySeeded int64
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if err := tx.Model(&model.SOPNode{}).Where(
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"sop_version_id = ? AND node_key = ? AND JSON_UNQUOTE(JSON_EXTRACT(config, '$.seed_key')) = ?",
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version.ID, "start", "pet-doctor-v16-start-presentation-optional-pet",
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).Count(&alreadySeeded).Error; err != nil {
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return err
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}
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if alreadySeeded > 0 {
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if err := tx.Model(&model.SOPVersion{}).Where("sop_id = ? AND id <> ?", sop.ID, version.ID).Update("status", "superseded").Error; err != nil {
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return err
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}
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return tx.Model(&version).Updates(map[string]interface{}{"status": "published", "start_node_key": "start"}).Error
|
||
}
|
||
|
||
nodes := petNodes()
|
||
edges := petEdges()
|
||
if err := tx.Where("sop_version_id = ?", version.ID).Delete(&model.SOPEdge{}).Error; err != nil {
|
||
return err
|
||
}
|
||
if err := tx.Where("sop_version_id = ?", version.ID).Delete(&model.SOPNode{}).Error; err != nil {
|
||
return err
|
||
}
|
||
for index, definition := range nodes {
|
||
configJSON, _ := json.Marshal(definition.Config)
|
||
node := model.SOPNode{
|
||
TenantID: tenantID, SOPVersionID: version.ID, NodeKey: definition.Key, Type: definition.Type,
|
||
Title: definition.Title, Content: definition.Content, Config: datatypes.JSON(configJSON), PositionX: 0, PositionY: index * 120,
|
||
}
|
||
if err := tx.Create(&node).Error; err != nil {
|
||
return fmt.Errorf("create node %s: %w", definition.Key, err)
|
||
}
|
||
}
|
||
for _, definition := range edges {
|
||
conditionJSON, _ := json.Marshal(definition.Condition)
|
||
edge := model.SOPEdge{
|
||
TenantID: tenantID, SOPVersionID: version.ID, SourceNodeKey: definition.Source, TargetNodeKey: definition.Target,
|
||
Condition: datatypes.JSON(conditionJSON), Priority: definition.Priority,
|
||
}
|
||
if err := tx.Create(&edge).Error; err != nil {
|
||
return fmt.Errorf("create edge %s -> %s: %w", definition.Source, definition.Target, err)
|
||
}
|
||
}
|
||
if err := tx.Model(&model.SOPVersion{}).Where("sop_id = ? AND id <> ?", sop.ID, version.ID).Update("status", "superseded").Error; err != nil {
|
||
return err
|
||
}
|
||
if err := tx.Model(&version).Updates(map[string]interface{}{
|
||
"status": "published", "start_node_key": "start",
|
||
}).Error; err != nil {
|
||
return err
|
||
}
|
||
payload, _ := json.Marshal(map[string]interface{}{"scenario": "宠物医生问诊问药"})
|
||
return tx.Create(&model.AuditLog{
|
||
TenantID: tenantID, UserID: userID, Action: "seed", Resource: "sop", ResourceID: sop.ID, Payload: datatypes.JSON(payload),
|
||
}).Error
|
||
}
|
||
|
||
func petNodes() []nodeDefinition {
|
||
return []nodeDefinition{
|
||
{Key: "start", Type: "start", Title: "开始", Content: "确认订单和客户信息，使用开场话术开始沟通。", Config: map[string]interface{}{
|
||
"seed_key": "pet-doctor-v16-start-presentation-optional-pet",
|
||
"presentation": map[string]interface{}{
|
||
"summary_field_keys": []string{"order_id", "customer_name", "pet_name", "pet_type"},
|
||
"item_field_keys": []string{"product_images", "product_names", "product_ids"},
|
||
"image_field_keys": []string{"product_images"},
|
||
"opening_title": "开场话术",
|
||
"opening_template": "您好，{{input.customer_name}}。我是宠物健康顾问，看到您购买了{{input.product_names}}，想回访了解一下使用情况，也了解一下宠物目前的身体状况。",
|
||
},
|
||
}},
|
||
{Key: "pet_info", Type: "form", Title: "收集宠物信息", Content: "核对系统已带入的宠物信息，并根据客户回答补充名称、种类、年龄、体重和性别。", Config: map[string]interface{}{"field_keys": []string{"pet_name", "pet_type", "pet_age", "pet_weight", "pet_sex"}, "required_field_keys": []string{"pet_name", "pet_type"}}},
|
||
{Key: "symptom", Type: "knowledge", Title: "确认宠物症状与疾病", Content: "商品标签是系统推断的候选症状；请结合客户回答确认，并可从场景知识中补充其他伴随症状。", Config: map[string]interface{}{"knowledge_selector": map[string]interface{}{"derived_field": "matched_symptoms", "candidate_scope": "all", "knowledge_types": []string{"symptom"}, "relation_types": []string{"recommended_copy", "possible_disease"}, "relation_labels": map[string]string{"recommended_copy": "沟通话术", "possible_disease": "可能疾病"}}, "knowledge_collection": map[string]interface{}{"selection_title": "确认实际症状和疾病", "selection_hint": "系统推断项优先展示，也可搜索场景知识补充伴随症状", "steps": []map[string]interface{}{{"field_key": "confirmed_symptoms", "name": "客户确认症状", "root": true, "candidate_scope": "all", "knowledge_types": []string{"symptom"}, "required": true, "multiple": true}, {"field_key": "confirmed_diseases", "name": "确认疾病分型", "from_field": "confirmed_symptoms", "relation_type": "possible_disease", "required": true, "multiple": true}}}}},
|
||
{Key: "recommend_product", Type: "knowledge", Title: "推荐方案与商品", Content: "根据已确认的疾病分型，向客户讲解推荐话术、建议方案和可使用的商品。", Config: map[string]interface{}{"knowledge_selector": map[string]interface{}{"answer_field": "confirmed_diseases", "knowledge_types": []string{"disease"}, "relation_types": []string{"recommended_copy", "recommended_plan", "recommended_product"}, "relation_labels": map[string]string{"recommended_copy": "推荐话术", "recommended_plan": "建议方案", "recommended_product": "推荐商品"}}}},
|
||
{Key: "finish", Type: "finish", Title: "结束", Content: "本次话术执行完成，请保存最终推荐结果。", Config: map[string]interface{}{}},
|
||
}
|
||
}
|
||
|
||
func petEdges() []edgeDefinition {
|
||
return []edgeDefinition{
|
||
{Source: "start", Target: "pet_info", Condition: map[string]interface{}{}},
|
||
{Source: "pet_info", Target: "symptom", Condition: map[string]interface{}{}},
|
||
{Source: "symptom", Target: "recommend_product", Condition: map[string]interface{}{}},
|
||
{Source: "recommend_product", Target: "finish", Condition: map[string]interface{}{}},
|
||
}
|
||
}
|